REFUND & RETURN POLICY
Our Refund &
Return Policy
We want you to be completely satisfied with your purchase. Please review our policy below for information on returns, refunds and exchanges
1. Information We Collect
Due to the nature of our products, returns are only accepted if the item is defective, damaged during shipping, or if you received the wrong product. We do not accept returns for products that have been opened, used, or stored improperly.
2. Return Window
You must request a return within 7 days of receiving your order. After 7 days, we cannot accept returns or issue refunds (except in cases of defective or incorrect items).
3. How to Start a Return
- Contact our support team at support@peptideedge.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item back using a tracked shipping method. Items sent without prior authorization may not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5-7 business days to your original payment method.
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.For exchanges, please follow the same process as a return and indicate that you would like a replacement instead of a refund.
Important Notes
Products must be unopened and in their original packaging (for eligible returns).
We do not accept returns for customized or special-order products.
Refunds may take up to 7 business days to appear in your account, depending on your bank or payment provider.
We are not responsible for returns lost in transit. Please use a tracked shipping method.
Questions?
If you have any questions or need assistance, our support team is here to help.
We're Here for You
Our support team is ready to answer your questions and make your experience as smooth as possible.